This Privacy Policy governs the manner in which Finplus Group ("Service Provider," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users of the Finplus website and SAAS Services.
What Data Do We Collect?
Finplus Group collects the following categories of data:
- Personal identification information: Name, email address, phone number, job title, and company name (collected when you fill out a form or request a demo).
- SAAS Service Usage Data: Data generated by the Customer’s use of the SAAS services, including transaction volumes, API usage statistics, configuration settings, and log data.
- Technical/Non-Personal Data: Browser type, operating system, IP address, device type, access times, and referring website addresses.
How Do We Collect Your Data?
We collect and process data when you:
- Voluntarily fill out a contact form, request a demo, or subscribe to our newsletter.
- Use or view our website via your browser's cookies (detailed in our Cookies Policy).
- Interact with the SAAS platform and its associated APIs/tools during the provision of services under a SAAS Subscription Agreement.
How Will We Use Your Data?
We use your data for the following purposes:
- To provide, operate, and maintain the SAAS Services as per the Subscription Agreement.
- To improve our website and services by analyzing usage and identifying trends.
- To communicate with you, respond to inquiries, and send marketing or service-related communications.
- To bill and process payments for the SAAS services.
- For security purposes, such as verifying identity and preventing fraud.
How Do We Store Your Data?
Finplus Group securely stores your data. We implement appropriate security measures,
including encryption at rest and in transit and access controls, to protect against unauthorized access,
alteration, disclosure, or destruction of your personal information. We will keep your personal data for a year
or as long as necessary to fulfill the purposes outlined in this policy, after which we will securely delete or
anonymize it.
Transport Layer Protection
Finplus Group utilizes Transport Layer Security (TLS/SSL) encryption across our website and SAAS platform.
All data transmitted between your device and our servers is protected by HTTPS, ensuring data
integrity and confidentiality during transit and mitigating the risk of interception.
Sharing and Disclosure of Information to Third Parties
We may share your data with the following categories of third parties only to the extent necessary to perform our services:
- Service Providers: Vendors who perform functions on our behalf (e.g., payment processors, hosting services, analytics providers). These parties are bound by confidentiality obligations.
- Legal Requirements: When required by law or in response to a valid legal request (e.g., court order or subpoena).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the new entity adhering to this Privacy Policy.
We DO NOT sell your personal data to third parties.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights:
- The Right to Access – You can request copies of your personal data.
- The Right to Rectification – You can request that we correct or complete information you believe is inaccurate or incomplete.
- The Right to Erasure – You can request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing – You can request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing – You can object to our processing of your personal data, under certain conditions.
- The Right to Data Portability – You can request that we transfer your collected data to another organization, or directly to you, under certain conditions.
We will respond to all valid requests within one month. To exercise any of these rights, please contact our Privacy Policy Officer.
Do Not Track (DNT) Signals
Our website currently does not recognize or respond to "Do Not Track" (DNT) signals. This is because there is no universal standard for how companies should respond to DNT signals. We will reassess our policy if a global, legally recognized standard is established.
Changes to Your Privacy Policy
Finplus Group keeps its Privacy Policy under regular review. We will notify you of any **material changes** by updating the date at the top of this page and, where appropriate, through a prominent notice on our website or by direct communication. Your continued use of the services after a change indicates your acceptance of the new policy.
Contact to Your Privacy Policy Officer(s)
If you have any questions or wish to exercise your data rights, please contact our Privacy Policy Officer(s):
Email us at: INFO@FINPLUSGROUP.COM
Or write to us at: 9th Floor, Pinetree Plaza, Kamburu Drive, Nairobi, Kenya.
